Account Manager (M/F)

ACCOUNT MANAGER – INTERNATIONAL MARKETS 

Infopro
Digital is recruiting a Account Manager for its subsidiary Companeo

Companeo
supports its professional customers on a daily basis in 17 countries in the
development of their commercial activity by offering them the opportunity to
accelerate their prospecting process. Innovative solutions to identify and
qualify the best prospects and ensure effective matchmaking.

Description
of your missions

Be the first point of contact and managing
customer happiness 
Recognizing customers in need of further assistance
through proactive health checks, guided by health indicators such as conversion
percentages.. 
Nurturing unhappy customers back to good health
through trajectories of training, consulting and regular
check-ins 
Execute a prescribed account management plan to communicate our vision on
Lead handling and match it to each account’s business objectives 
Implement structured tasks that put each client on the path to a positive
ROI 
Voicing customer concerns towards each responsible
team within the entire organization and creating strategies to follow up on
these consistently. 

Your
profile

Achieve 90% account retention and 15% annual growth in per-account revenue 
Document successful actions taken to meet retention and revenue targets 

The job of Account Manager within the Infopro Digital group is made for you if:
At least 1 year of experience in Sales administration and/or customer
service/success environment 
Fluently speaking and writing Spanish, preferably this is your mother
tongue and of course your English is good, otherwise you wouldn’t be able to
read this job posting 😉 Any other language is an asset 
Your phone/Teams & sales admin skills are off the hook and your ability to build rapport, convince and engage with our
customers through the phone are of vital importance 
You are known as a good listener, someone with a
problem-solving mindset and you have the natural ability to resolve conflict
quickly
and efficiently whilst managing both customer and company interest 

Learn more
about us

Infopro
Digital is a leading group in the field of information and B2B technologies.
The group is present in 18 countries where it employs 4000 people of 55
different nationalities.
Our teams
design content, data and technology for professionals.
Our mission
is to help professionals succeed in an increasingly complex and digital world.