Telephone Researcher

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    Ellesmere Port
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Telephone Researcher

Barbour ABI a division of Infopro Digital, is the UK’s leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none – we publish the UK Government’s National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates.

Infopro Digital are one of the world’s leading B2B publishers in professional information and digital services companies. A three times awarded Digital B2B Publisher of the Year, we have 5,000 employees across 18 countries; and revenues of €550m across six professional markets: Finance, insurance, automobile, construction, retail, public sector and industry. Our international presence includes a vibrant culture and offices in London, New York, Hong Kong and Paris.

We are looking for a Telephone Researcher to join our Research team at Barbour ABI. Primarily this role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers.

What will you be doing?

Researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers

Interacting directly with customers through our internal CRM systems to answer queries on project information

Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations

Achieving KPI targets around project volume, quality of data gathered and call time and dials

Liaising with other colleagues within the business

Building relationships with contacts within the construction industry

Be open to performing other tasks as the manager and business requires


An excellent telephone manner is essential as is the ability to confidently communicate at all levels

Good written and verbal communication skills as well as attention to detail

Contact centre experience; inbound and outbound will be considered

Attention to detail

Strong planning, organisation and time management skills

Be computer savvy; as you will be expected to use their bespoke CMS system

Determined to exceed targets and objections

A 6-month induction to continuous training from a dedicated Research Training Manager which includes 121 training, workshops and on the job coaching & training

A great internal leadership team who have all been promoted internally

An open plan office with free car parking

We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Infopro Digital is proud to be an Equal Opportunities Employer.


In addition to a competitive salary we offer the following benefits:

25 days annual leave (rising up to 27days)

Group personal pension plan

Life assurance

Interest free season ticket loan (STL)

Private medical insurance

Employee assistance programme

Employee discount scheme

Eye-care Vouchers

Discounted gym membership

Agile/remote working

Bike to work

Buying holiday

Health cash plan