Client Success Manager (F/H/X)

 Infopro Digital, a B2B group specializing in information and technology, is currently looking for a Client Success Manager on a permanent contract to strengthen the marketing Team.

Join Infopro Digital and become a key player in our team!

With exciting career opportunities worldwide, Infopro Digital opens the door to a vast range of professional challenges. Joining our group means being at the heart of stimulating collaborations within multidisciplinary teams.

The challenge awaiting you:
The Client Success Manager ensures Red-on-line’s clients achieve their desired outcomes and maintain satisfaction with our solutions and services. Acting as the primary point of contact post-sales, CSMs focus on fostering strong client relationships, driving adoption, and promoting long-term success through proactive support and collaboration with internal teams. 
You will contribute to a variety of projects while developing your skills and reaching new levels of expertise.

Your key responsibilities:
1.Client Satisfaction 
o Build and maintain strong client relationships, ensuring needs are met and expectations are exceeded. 
oCoordinate deployments to ensure smooth implementation of Red-on-line’s solutions. 
o Monitor client organizations to anticipate risks and challenges affecting satisfaction and retention. 

2.Collaboration Across Teams 
o Facilitate communication between clients and internal teams (e.g., Product, Support, Delivery). 
o Gather insights to support Sales-led Quarterly Business Reviews (QBRs) and identify opportunities for strategic discussions. 
o Share client feedback to influence product development and process improvements. 

3.KPI Monitoring and Reporting 
o Track client engagement, compliance progress, and key metrics to ensure success. 
o Maintain accurate records on collaboration tools and provide tailored client updates. 
o Use insights to support strategic decision-making and proactive risk mitigation. 

4.Client Advocacy and Value Delivery 
oStay informed on client needs, industry updates, and business challenges. 
oProactively recommend solutions to enhance client performance and results. 
oSupport clients in maximizing the value of Red-on-line’s offerings. 
 
Key Qualifications :
•Experience in customer-facing roles (Customer Success, Account Management, Consulting). 
•Strong communication, relationship-building, and problem-solving skills. 
•Knowledge of compliance frameworks like ISO 14001 and EMAS is a plus. 
•Proficiency with collaboration tools (e.g., Monday.com). 
•Ability to manage multiple accounts and prioritize effectively. 

About you:
•Experience in customer-facing roles (Customer Success, Account Management, Consulting). 
•Strong communication, relationship-building, and problem-solving skills. 
•Knowledge of compliance frameworks like ISO 14001 and EMAS is a plus. 
•Proficiency with collaboration tools (e.g., Monday.com). 
•Ability to manage multiple accounts and prioritize effectively. 

Are you a passionate professional looking for new opportunities? Don’t wait any longer and join Infopro Digital’s community of professionals!

Benefits awaiting you:
❖ A stimulating environment that supports professional growth.
 ❖ Training programs delivered by Infopro Digital experts.
 ❖ Job-related benefits (e.g., company restaurant, modern offices, etc.).

Our foundations and values:

 At Infopro Digital, we are guided by core values such as entrepreneurial spirit, a constant customer focus, the promotion of diversity, the pursuit of meaningful impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values every day, helping to shape the future with passion and commitment.

Diversity is one of our core values. We firmly believe that teams made up of individuals from diverse backgrounds, experiences, and perspectives are a key driver of our success. The Group is committed to equal opportunity and inclusion throughout the employee lifecycle, from recruitment to career development. We strive to provide a fair work environment that promotes the well-being of all our employees.

Learn more about us:

Infopro Digital is a B2B group specializing in information and technology solutions. Present in 26 countries, the Group brings together 4,000 employees representing 77 nationalities and generates more than €642 million in annual revenue.
Infopro Digital connects professional communities.
Our brands are leaders in five key sectors of the economy: construction and public sector, automotive, industry, risk & insurance, and retail.
Through our solutions, decision-makers make informed decisions, and businesses sustainably grow their commercial activity and overall performance.