International Customer Success Manager – European Markets (M/F/D)

Infopro Digital, a B2B group specialising in
information and technology, is currently looking for a International Customer
Success Manager to strengthen the Companeo,
Lda team based in Lisbon.

Companeo is a key player in B2B lead generation. Since
the start of its international expansion in 2005, we have established a
presence in several countries.

Joining us means becoming part of a fast-growing
department in a dynamic and collaborative environment.

Join Infopro Digital and become a key player in our
team!
With exciting career opportunities around the world,
Infopro Digital opens up a vast universe of professional challenges. Joining
our group means diving into the heart of stimulating collaborations within
multidisciplinary teams.

The challenge ahead:
As CSM, you will be the main point of contact for a
portfolio of international clients, responsible for developing long-term client
relationships, identifying opportunities for account growth and helping clients
get the most value from Companeo’s lead generation solutions. The role may also
include targeted business development activities.

Your responsibilities:
Client
& Account Management
• Manage a
portfolio of International B2B clients as their main day-to-day contact,
from onboarding through ongoing development and renewal.
• Organise
regular client follow-ups and business reviews to discuss performance,
challenges and opportunities.
• Proactively
identify potential risks to client satisfaction, campaign performance or
retention, handle client requests, complaints and operational questions.
Commercial
Management
• Monitor lead
volumes, quality, conversion-related client feedback and other relevant
campaign KPIs.
• Discuss and
negotiate contract terms, volumes, budgets and pricing with clients within
agreed commercial frameworks.
• Prepare and
present performance updates, recommendations and commercial proposals.
• Identify
opportunities for upselling, cross-selling and expanding existing accounts
into additional products, categories or markets.
Internal
Coordination & Problem Solving
• Coordinate with internal teams, including
Finance, Quality, IT, Legal and DPO, to resolve client-related issues,
from lead quality and invoicing to technical integrations and contractual
or regulatory requirements.
• Share client
feedback and market insights with internal teams to help improve
Companeo’s products, processes and market strategy.

Key
competencies
• Customer
relationship management: You know how to build trust, understand client needs and maintain
productive long-term relationships.
• Negotiation and
commercial mindset: You are
comfortable defending a commercial position while discussing budgets,
pricing, volumes, performance and business opportunities with clients.
• Communication: You communicate clearly and professionally with
colleagues and clients, both verbally by phone and video call and in
writing.
• Analytical
skills: You are
comfortable working with numbers, KPIs and performance data and can turn
data into practical recommendations.
• Proactive
problem solving: You
proactively identify issues, investigate their root causes and coordinate
with the right people to find solutions.
• Organisation
and prioritisation: You can
manage a portfolio of clients and multiple ongoing topics without losing
track of deadlines or follow-ups.
• Adaptability: You enjoy working in an international
environment where priorities, markets and client needs can vary.

About you:
• Previous experience in Customer Success, Account Management, Key Account Management, B2B Sales or a similar client-facing commercial role is preferred.
• Experience in lead generation, digital marketing, advertising, SaaS, marketplaces or another B2B environment would be an advantage, but is not essential.
• Spanish or Portuguese or Italian or French –native: mandatory.
• English – fluent, both written and spoken: mandatory.
• Other languages are welcome.

Are you a passionate professional looking for new
opportunities? Don’t wait any longer and join the Infopro Digital community of
professionals!

The benefits you can expect:
• A hybrid working model with a certain level of flexibility around where and how you work.
• A competitive fixed salary combined with a scalable performance-based bonus
• A fast-paced international environment with clear opportunities to develop your skills and progress within the organisation
• The opportunity to work with clients and colleagues across multiple European markets, giving you exposure to different industries, business cultures and commercial environments
• 6-month onboarding with a colleague currently on the role, personal on-the-job coaching

Our foundations and values:
At Infopro Digital, we are guided by core values such
as entrepreneurial spirit, constant customer focus, promoting diversity,
seeking meaningful impact and a culture of collaboration. By joining us, you
become part of a dynamic community that embraces these values every day,
shaping the future with passion and commitment.

Diversity is one of our core values. We believe that
our teams, drawn from all walks of life and with different backgrounds and
experiences, are one of the key drivers of our success. The group is committed
to a policy of equal opportunities and inclusion, from recruitment to career
development, and we strive to provide a fair working environment to promote the
well-being of our teams.

Who are we?
Infopro Digital is a B2B group specialising in
information and technology. With a presence in 20 countries, the group has
4,000 employees of 79 nationalities.
Infopro Digital connects professional communities.

Our brands are leaders in five key economic sectors:
construction and the public sector, automotive, industry, risk & insurance,
and distribution.
With our solutions, our customers make informed
decisions and companies develop their business and sustainable performance.