Customer Service Benelux (M/F/D)

Infopro Digital, a B2B group specialising in
information and technology, is currently looking for a Customer Service on a
permanent contract to strengthen the Companeo, Lda team based in Lisbon.
Companeo is a key player in B2B lead generation. Since
the start of its international expansion in 2005, we have established a
presence in several countries.
Joining us means becoming part of a fast-growing
department in a dynamic and collaborative environment.
Join Infopro Digital and become a key player in our
team!
With exciting career opportunities around the world,
Infopro Digital opens up a vast universe of professional challenges. Joining
our group means diving into the heart of stimulating collaborations within
multidisciplinary teams.

The challenge ahead:
As a Customer Service, you will be a key point of
contact for our customers.
Your responsibilities:
– Your role will be to contact targeted companies,
assess their needs and generate high-quality sales opportunities for our sales
teams. You will play a crucial role in acquiring new customers and growing our
B2B market.
– Make and receive calls to handle user quote requests;
– Contact users by phone to identify any needs they may have in terms of quotes and project definition;
– Ensure the quality of requests sent in accordance with instructions
– Identify and assess user needs;
– Remind users who have requested quotes based on requests submitted in the back office;
– Make the minimum number of calls per day as set and communicated;
– Correctly present and explain the advantages and qualities of the Companeo solution;
– Detect customer needs beyond the initial request, in accordance with the training provided and in strict compliance with the rules for handling quote requests, which were communicated to you during the aforementioned training;
– Provide, within the deadline and at the frequency set by the company, complete information on the progress of commercial operations carried out by you under this contract;
– Communicate as promptly as possible any occurrence or fact that has a direct influence on commercial solicitation activity, namely any complaint or claim made by a Customer or potential Customer;


About you:
– Business skills (additional sales);
– Good communication skills
– Customer focus
– Excellent oral communication skills in Dutch.

Are you a passionate professional looking for new
opportunities? Don’t wait any longer and join the Infopro Digital community of
professionals!
The benefits you can expect:
– An environment conducive to professional development.
– Integration into a dynamic sales team.
– Training provided by Infopro Digital experts.
– Ongoing training in B2B sales methods.
– Opportunities for advancement to other positions.


Our foundations and values:
At Infopro Digital, we are guided by core values such
as entrepreneurial spirit, constant customer focus, promoting diversity,
seeking meaningful impact and a culture of collaboration. By joining us, you
become part of a dynamic community that embraces these values every day,
shaping the future with passion and commitment.
Diversity is one of our core values. We believe that
our teams, drawn from all walks of life and with different backgrounds and
experiences, are one of the key drivers of our success. The group is committed
to a policy of equal opportunities and inclusion, from recruitment to career
development, and we strive to provide a fair working environment to promote the
well-being of our teams.
Who are we?
Infopro Digital is a B2B group specialising in
information and technology. With a presence in 20 countries, the group has
4,000 employees of 79 nationalities.
Infopro Digital connects professional communities.

Our brands are leaders in five key economic sectors:
construction and the public sector, automotive, industry, risk & insurance,
and distribution.
With our solutions, our customers make informed
decisions and companies develop their business and sustainable performance.