Software Support Technician (M/F/D)

Infopro Digital, the B2B group specialising in
information and technology, is currently looking for Software Support
Technician on a permanent contract to strengthen the team at Infopro Digital
Automotive.
 
Infopro Digital Automotive is the Automotive division of the International
Group Infopro Digital, founded in 2001 in France. Today, the Group counts 4,000
employees in 20 countries with headquarters in Paris. Infopro Digital
Automotive is a leading global provider of data and software solutions for the
Automotive Aftermarket industry and supports Automotive professional businesses
to succeed in an increasingly complex and digital world. As an Automotive data
and software expert Infopro Digital Automotive provides technical information
and digital solutions to create an ecosystem that improves the quality and
performance of Automotive professionals. We deliver end-to-end solutions,
thereby empowering businesses to increase revenue through the generation of new
opportunities and sales. Our aim is to optimize operational speed and
efficiency, thus providing enhanced insights to improve overall productivity
and efficiency.
 
Join Infopro Digital and become a Key Player in our Team!
 
With exciting job opportunities worldwide, Infopro Digital opens up a vast
universe of professional challenges. Joining our group means plunging into the
heart of stimulating collaborations within multidisciplinary teams.
 
 
The Spain & Portugal operation based in Lsibon is hiring a Software
Support Technician, who can handle level 1 incidents and perform remote
troubleshooting with diagnosis, analysis, and follow-up.
 
The challenge awaiting you :
Analyse and diagnose
– Manage customer requests
– Receive, reformulate and identify requests
– Analyse and diagnose the request
– Resolve, close or escalate the request
– Follow up and inform customers about the progress of their requests, if escalated
Manage emails and distribute information and/or documentation
– Process e-mail messages, qualifying them, establishing priorities and
assigning them to levels 2 and 3
– Monitor customers, check deadlines and alert them if necessary
– Follow up on escalated requests, JIRA, reminders and customer follow-up, if necessary
Resources
– Telephone switchboard
– Computer workstation: office applications and management software
– Ticketing and remote-control tool
– Knowledge base and internal procedures by customer or network
Connections
– Direct and ongoing contact with customers
– Relations with development and project services
– Relations with customer and training departments

About you :
❖BTS in secretarial studies or similar – knowledge of secretarial techniques and customer reception
❖Autonomy in organisation
❖Tasks defined, monitored and evaluated by the director
❖Ability to take initiative and respond quickly to telephone enquiries
❖Ensures the image of the service: attendance, full-time work, punctuality, accuracy, friendliness, patience, listening skills, diplomacy.
❖Availability required for related services
❖Discretion and professional confidentiality
❖Very good command of French (spelling, grammar)
❖Good knowledge of IT tools
❖Ability to organise and manage priorities
❖Career progression opportunities
❖Level 3 hotline technician
❖Fluent/Native in French
 
Are you a
passionate professional looking for new opportunities? Don’t wait any longer
and join Infopro Digital’s community of professionals!
 
 
The benefits that await you :

A professional development environment.
Training provided by the experts at Infopro Digital.
 
Our foundations and values :
 
At Infopro Digital, we are driven by core values such as entrepreneurial
spirit, constant customer focus, promoting diversity, striving for significant
impact, and a collaborative culture. By joining us, you become part of a
dynamic community that embraces these values on a daily basis, shaping the
future with passion and commitment.
 
Diversity is one of our core values. We are convinced that our teams, drawn
from all backgrounds and with different backgrounds and experiences, are one of
the key drivers of our success. The Group is committed to a policy of equal
opportunities and inclusion, from recruitment to career development, and we
strive to provide an equitable working environment to promote the well-being of
our teams.
 
 
Who are we?
 
Infopro Digital is a B2B group specialising in information and technology. With
a presence in 20 countries, the group has 4,000 employees of 79 nationalities.

Infopro Digital connects professional communities.
 
Our brands are leaders in the five key economic sectors: construction and
public sector, automotive, industry, risk & insurance, and retail.
 
With our solutions, our customers make informed decisions and companies develop
their business and sustainable performance.