ERP Support Specialist (M/F/D)
Infopro Digital, the B2B group specialising in
information and technology, is currently looking for ERP Support Specialist on
a permanent contract to strengthen the team at Infopro Digital Automotive.
Infopro Digital Automotive is the Automotive division of the International
Group Infopro Digital, founded in 2001 in France. Today, the Group counts 4,000
employees in 20 countries with headquarters in Paris. Infopro Digital
Automotive is a leading global provider of data and software solutions for the
Automotive Aftermarket industry and supports Automotive professional businesses
to succeed in an increasingly complex and digital world. As an Automotive data
and software expert Infopro Digital Automotive provides technical information
and digital solutions to create an ecosystem that improves the quality and
performance of Automotive professionals. We deliver end-to-end solutions,
thereby empowering businesses to increase revenue through the generation of new
opportunities and sales. Our aim is to optimize operational speed and
efficiency, thus providing enhanced insights to improve overall productivity
and efficiency.
Join Infopro Digital and become a Key Player in our Team!
With exciting job opportunities worldwide, Infopro Digital opens up a vast
universe of professional challenges. Joining our group means plunging into the
heart of stimulating collaborations within multidisciplinary teams.
The Spain & Portugal operation based in Barcelona is hiring a ERP Support
Specialist and your responsibilities will include:
Client Project Management:
-Collaborate in the implementation of ERP systems with the ERP Support & Development team, ensuring compliance with deadlines and requirements.
-Assist in the management of incidents reported by clients to ensure their satisfaction.
-Learn to identify and manage project risks, implementing preventive andcorrective measures under supervision.
-Assist in the drafting, coordination and monitoring of budgets/contracts in collaboration with an external legal expert.
-Support the supervision of invoicing and deadlines in collaboration with the Finance Department.
Internal
Project Management:
-Assist in the auditing and definition of products, workflows and prices/rates, ensuring the integration of data into Salesforce.
-Support the definition, coordination and monitoring of processes such as Freshdesk (tickets) and GIC (filter for requests for quotations).
Sales management:
-Prospect new customers through telephone calls or physical visits, identifying business opportunities and presenting the benefits of our ERP products.
-Maintain and strengthen relationships with the existing customer portfolio, offering a personalised service
-Follow a structured sales process, from identifying leads to closing the sale, recording all operations in our CRM system.
-Collaborate closely with the ERP and ERP Support teams to understand customer needs and identify new opportunities.
-Work closely with the marketing team to develop and execute effective lead
generation campaigns.
Partner/supplier relations:
-Support agreements with suppliers to meet customer needs.
-Collaborate with the administration department in supervising purchases from suppliers.
-Support the implementation of the process for tracking commissions generated from agreements with partners.
About you :
❖ Previous sales experience, preferably in the technology or ERP software sector.
❖ Solid knowledge of ERP systems and their implementation.
❖ Familiarity with project management and sales tracking tools (CRM).
❖ Ability to understand customer needs and propose appropriate solutions.
❖ Ability to work independently and as part of a team, managing multiple tasks
simultaneously.
❖ Excellent verbal and written communication skills in Spanish.
❖ Ability to build trusting relationships with customers and colleagues.
❖ Results-oriented, with the ability to meet and exceed sales targets.
❖ Effective problem-solving and decision-making, even under pressure.
❖ Proactive and customer-focused attitude, with a high degree of motivation and persistence.
Are you a passionate professional looking for new opportunities? Don’t wait any
longer and join Infopro Digital’s community of professionals!
The benefits that await you :
A professional development environment.
Training provided by the experts at Infopro Digital.
Our foundations and values :
At Infopro Digital, we are driven by core values such as entrepreneurial
spirit, constant customer focus, promoting diversity, striving for significant
impact, and a collaborative culture. By joining us, you become part of a
dynamic community that embraces these values on a daily basis, shaping the
future with passion and commitment.
Diversity is one of our core values. We are convinced that our teams, drawn
from all backgrounds and with different backgrounds and experiences, are one of
the key drivers of our success. The Group is committed to a policy of equal
opportunities and inclusion, from recruitment to career development, and we
strive to provide an equitable working environment to promote the well-being of
our teams.
Who are we?
Infopro Digital is a B2B group specialising in information and technology. With
a presence in 20 countries, the group has 4,000 employees of 79 nationalities.
Infopro Digital connects professional communities.
Our brands are leaders in the five key economic sectors: construction and
public sector, automotive, industry, risk & insurance, and retail.
With our solutions, our customers make informed decisions and companies develop
their business and sustainable performance.