Telephone Researcher

Vacancy: Telephone Researcher

Infopro Digital group is recruiting for a Telephone Researcher on a permanent basis to join it’s Barbour ABI brand. Barbour ABI is the UK’s leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none – we publish the UK Government’s National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates.

Key task and responsibilities:

We are looking for a Telephone Researcher to join our Research team at Barbour ABI. Primarily this role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers.

What will you be doing?

Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers.

Interacting directly with customers through our internal CRM systems to answer queries on project information.

Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations.

Achieving KPI targets around project volume, quality of data gathered, call time and dials.

Liaising with other colleagues within the business.

Building relationships with contacts within the construction industry.

Be open to performing other tasks as the manager and business requires.

Requirements

The role of Telephone Researcher within the Infopro Digital group is for you if you have the following skills:

An excellent telephone manner is essential as is the ability to confidently communicate at all levels

Good written and verbal communication skills

Contact centre experience – inbound and outbound will be considered

Attention to detail

Strong planning, organisation and time management skills

Resilience and a strong work ethic

Be computer savvy – as you will be expected to use the companies bespoke CMS system

Determined to exceed targets and objectives

We know that sometimes the ‘perfect candidate’ doesn’t exist and that people can be put off applying for a job if they don’t fit all of the requirements. If you are excited about working for us and have most of the skills or experience we are looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

What can you get from this role?

A 6-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training and development

A great internal leadership team who have all been promoted internally

An open plan office with free car parking

Excellent office location, next to Cheshire Oaks

Benefits

25 days leave rising to 27 after 2 years

Additional day off for your birthday

No working on bank holidays and there is a Christmas Shutdown

Flexibility to work from home one day a week

Group personal pension plan

Life assurance

Employee assistance programme

Employee retail discount scheme

Eye-care vouchers

Discounted gym membership

Bike to work

Additional holiday purchase scheme

Volunteering days

Ongoing development and support

Working hours – 8.30am – 5pm, Monday to Friday

Friendly and relaxed office environment

Regular business and department social events

Looking for an exciting mission to serve professionals?

At Infopro Digital, you will work in a stimulating environment where you will be constantly learning. You will have the chance to work with multidisciplinary teams on innovative projects and to be given real responsibilities. With a strong entrepreneurial culture and more than 300 jobs, Infopro Digital offers many career opportunities.

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.