Account Manager
Infopro Digital are recruiting for a Mid-Market Account Manager to support the growth of our industry-leading compliance SaaS platform Red of Line. This is an exciting opportunity to join a fast-growing international business and take ownership of a large, diverse portfolio of clients across the UK, Europe, the US, and emerging markets.
Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.
Red on Line are a B2B SaaS company headquartered in France, specialising in compliance and regulatory intelligence solutions. Our platform and subscription services help organisations manage risk, stay compliant, and make informed decisions across complex operational environments. With clients across France (FR), DACH, the UK, the US, and expanding global markets, we operate in a dynamic, mission-driven environment focused on innovation and customer success.
Our teams are collaborative, commercially driven, and passionate about supporting our clients through best-in-class technology and services.
About the Role
As a Mid-Market Account Manager, you will manage a high-volume portfolio of active subscription clients, driving retention, revenue growth, and long-term account value. You will focus on deepening engagement, expanding usage across products and geographies, and ensuring each client derives maximum value from our solution.
You will:
Own a diverse portfolio of mid-market clients with varying levels of maturity and engagement.
Lead all renewal and commercial discussions, ensuring high retention and reduced churn.
Identify upsell and cross-sell opportunities to drive product adoption, usage growth, and contract expansion.
Build strong relationships with operational and mid-level stakeholders, acting as a trusted commercial advisor.
Partner with Pre-Sales, Client Success, Marketing, and Product teams to maximise client outcomes.
Key Responsibilities
Portfolio Management
Manage a large book of mid-market accounts across multiple regions.
Prioritise accounts using data, engagement signals, and internal guidance.
Maintain accurate pipeline management and forecasting within the CRM.
Upsell & Cross-Sell
Uncover and qualify opportunities to grow account value.
Lead discovery calls, prepare tailored proposals, and deliver value-led presentations.
Collaborate with Pre-Sales and subject matter experts for technical or domain support.
Renewals & Commercial Ownership
Own the full renewal lifecycle from preparation to negotiation and closure.
Mitigate churn through proactive engagement and clear articulation of product value.
Consolidate contracts and align renewals with broader growth opportunities.
Client Engagement & Relationship Building
Develop strong working relationships with stakeholders across operations and compliance functions.
Conduct regular check-ins, value reviews, and product conversations.
Monitor account health and collaborate with Client Success to address risks.
Internal Collaboration
Partner with Client Success, Marketing, Pre-Sales, and Product teams to enhance client experience.
Escalate risks early and coordinate cross-functional resources where needed.
Requirements
2–3+ years’ experience in account management, customer success, or commercial SaaS roles.
Experience managing high-volume portfolios strongly preferred.
Strong communication, discovery, negotiation, and organisational skills.
Confident managing multiple priorities in a fast-paced environment.
Bachelor’s degree in Business, Marketing, or a related field.
Proactive, client-focused, commercially minded, and growth-oriented.
Benefits
We have plenty of options for your working preferences.
A fantastic holiday allowance that increases as you spend longer with the company
Take your birthday off…on us
Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.
Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others
What you’ll get
Our global employee benefits include:
25 days annual leave (rising up to 30 days)
Group personal pension plan
Life assurance
Interest free season ticket loan (STL)
Private medical insurance
Employee assistance programme
Bonusly employee recognition
Employee discount scheme
Eye-care Vouchers
Discounted gym membership
Agile/remote working
Bike to work
Buying holiday
Dental insurance
Give as you earn
Add partner to gym membership
Health cash plan
Personal accident insurance
Learn more about us
Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.
Infopro Digital connects professional communities.
Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.
With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.
Equal Opportunities
We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.
This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
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